All sales are final unless damaged or defective. If you have received a defect or damaged product and want to return it simply send it back (within 48 hours) in the original box with an explanation on how the damage occurred. Upon receipt of the damaged good we will ship replacements at no cost. Unfortunately we cannot refund the shipping cost of returned items.
* Opened / used items are not accepted. Why? (Read more below about "Cosmetic Industry Standard Consumer Protection").
In addition if you receive something that was not to your liking, or felt the product did not meet your expectations, we will refund your purchase price on the following conditions. Items must be returned at your expense. Once the item is received we will refund your purchase price, minus original shipping cost, or portion of the shipping cost, minus a 10% restocking fee. Opened and used items are not accepted. This policy is only good for 30 days from the order date.
Please send your package via UPS, FedEx or USPS Parcel Post Insured. Insuring your package protects you in case the items are damaged or lost in transit.
Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.
EMPORIO ITALIANO, 6453 W Rogers Circle, Suite S-9, Boca Raton, FL 33487 USA
Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.
IMPORTANT: Make sure that the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you.
* Cosmetic Industry : Standard Consumer Protection
We CAN NOT accept returns of personal care products once they've been opened, this is a standard consumer protection throughout the cosmetics industry. Consider items personal care if by opening them they are no longer hygienically safe, such as soaps, shaving brushes, creams, lotions, perfumes, etc. We do not attempt to re-sell personal care products to our customers. Therefore, once opened, these items must be discarded, representing a significant cost to us and an imposition to other customers, as many of our products are imported and in limited supply as a result.
You will receive an e-mail confirmation when your return is processed.
It takes up to 5-7 days to process returns and credit your account. Please note that your financial institution may take longer to reflect the transaction.