Terms and Conditions

Prices

All prices are in U.S. Dollars. Most of the products we feature on our
site are hardly available throughout the USA or Canada, and in
those cases where they are, they're sold for significantly higher
prices. If you find any of the products we carry at a lower price, we
will match it. To receive this offer, we ask that you please contact us
and provide a proof of reference.

To place an Order Online: 24 hours a day, 7 days a week!

Buying from EmporioItaliano.com is easy and secure. First, browse
through our website and then click on the button
'Add to Cart' for the
items of your choice. The item will be added to your PayPal
shopping cart. Adding an item to your shopping cart does not
commit you to buying it, you can choose to place your order or
continue shopping. Review your order, make any changes and
updates to the quantities as desired, and then click on
'Secure
Checkout'
until you finish. Online order payments are executed by
PayPal, global leader in online payments. Order are charged to your
credit card even when an item is on backorder.

Order Confirmation

You will receive a confirmation of your order at the conclusion of
your order process as well as a confirmation e-mail, including order
number and total amount to be charged.

To place an Order by Phone or Mail

To place a phone order: call USA 1-561-372-8020, Monday thru
Friday 8am to 5pm. Answering machine available on weekends and
holidays. We accept payments by PayPal, check or money transfer.

To place a mail order: send your order with payment to:
Granducati Exclusive Imports, Inc., 6453 West Rogers Circle, Suite
S9, Boca Raton, FL 33487, USA - Attn.: Order Processing
Do not forget to add Shipping charges to your total.
See our
SHIPPING page for rates.

Sales Tax

Florida (only) state residents please note: 6.5% sales tax will be
added to your product total. Sales surtax where applicable.

Payment

We are able to accept the following forms of payment: (Unfortunately
we cannot accept C.O.D. orders):

Pay by Credit Card

U.S and International shoppers can pay securely with Credit Cards.
To place an order please call us.

We accept Visa, MasterCard, Amex and Discovery for order
payment. Orders are not charged until they are ready to ship. Our
charge will appear on your credit card statement as GRANDUCATI.

Please make sure to enter your exact billing information (first, and
last name, middle initial, billing address, and credit card number) as
it appears on your credit card statement.

The security of your information, transactions, and money is top
priority at EmporioItaliano.com and at PayPal.

PayPal automatically encrypts your confidential information in transit
from your computer by using the Secure Sockets Layer protocol
(SSL) with an encryption key length of 128 bits (the highest level
commercially available). Before you even register or log on to
PayPal.com, the server checks that you are using an approved
browser - one that uses SSL 3.0 or higher.

Once your information reaches the system, it resides on a server
that is heavily guarded both physically and electronically. The
servers sit behind an electronic firewall and are never directly
connected to the Internet, so your private information stays private.

Pay by Check or Money Order

If you choose to mail or fax your order to us you may pay by
personal check or money order (In addition to Credit Card). Please
do not send cash! All payments must be in US Dollars payable to
"Granducati Exclusive Imports, Inc."

Send check to:
Granducati Exclusive Imports, Inc.
6453 W. Rogers Circle, Suite S-9
Boca Raton, FL 33487
United States of America -
Attn.: Order Processing.

You will be charged $20.00 for any check that is "bounced" or
rejected. We cannot be responsible for the late, lost or misdirected
mail. We suggest you request a proof of delivery. Once we receive
your mailed payment and it has been authorized (This process can
take up to 21 days for personal checks) we will ship your order.

Free Samples

Samples are limited and the selection will change. Only 1-3 samples
may be added per order. Samples may be a regular or small
sample-sized product.

Cancellations

We make every effort to ship your order as quickly as possible -
usually within 24 hours. If you contact us before your order is
shipped we are more than happy to Change or Cancel your order.

Return policy

All sales are final unless damaged or defective. If you have received
a defect or damaged product and want to return it simply send it
back (within 48 hours) in the original box with an explanation on how
the damage occurred. Upon receipt of the damaged good we will
ship replacements at no cost. Unfortunately we cannot refund the
shipping cost of returned items.
* Opened / used items are not
accepted. (Read more below - Cosmetic Industry Standard
Consumer Protection).

In addition if you receive something that was not to your liking, or felt
the product did not meet your expectations, we will refund your
purchase price on the following conditions. Items must be returned
at your expense. Once the item is received we will refund your
purchase price, minus original shipping cost, or portion of the
shipping cost, minus a 10% restocking fee. Opened and used items
are not accepted. This policy is only good for 20 days from the order
date.

Please send your package via UPS or USPS Parcel Post Insured.  
Insuring your package protects you in case the items are damaged
or lost in transit.

Carefully package the items in the original shipping box or any
suitable shipping carton using plenty of padding material to protect
the product(s) and include a copy of your invoice.

* Items purchased originally with Free Shipping will have standard
ground shipping fees deducted from the refund.

IMPORTANT: Make sure that the items are well protected and
packaged similar to the way you received them. Whenever possible,
use the same packaging that was used to ship the items to you.

Cosmetic Industry - Standard Consumer Protection

We CAN NOT accept returns of personal care products once they've
been opened,
a standard consumer protection throughout the
cosmetics industry.
Consider items personal care if by opening them
they are no longer hygienically safe, such as soaps, shaving
brushes, creams, lotions, perfumes, etc. We do not attempt to re-sell
personal care products to our customers. Therefore, once opened,
these items must be discarded, representing a significant cost to us
and an imposition to other customers, as many of our products are
imported and in limited supply as a result.

Disclaimer

Emporio Italiano USA works hard to maintain the information on this
site as accurate as possible. Price, product availability and product
information are subject to errors, omissions, and/or change. We
make no warranties with respect to the claims of a product for a
particular purpose, nor will we be held liable for any damages of any
kind exceeding the cost of the items purchased.
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